Welcome — New Resident Information
Welcome to Ravinia Villas. This page explains the community systems (Townsquare, Vantaca), how to sign up for electronic notifications and election voting, and a checklist to get you started.
Quick Checklist — First Steps
- Confirm your mailing address and owner name on the property record.
- Sign up for Townsquare (community portal) for community news and events.
- Sign up for Vantaca (owner portal / accounting) to view statements and payments.
- Register for electronic notifications (email / text) so the HOA can contact you quickly.
- Register for election voting if you want to vote electronically (when available).
- Request gate remotes, key fobs, or codes (see Gate & Lakehouse Access page).
- Introduce yourself to the Community Manager — include closing statement or proof of ownership if asked.
Townsquare (Community Portal)
What it is: Townsquare is our community portal for announcements, events, community forum posts, documents, and amenity reservations (if used).
How to sign up:
- Visit the Townsquare invite link the HOA sent in email OR request an invite from the Manager.
- Create an account using the email address you want the HOA to use for notifications.
- When prompted, enter your property address / community code (if provided).
Tip: If you didn't receive an invite, email the Community Manager with the subject Request Townsquare Invite. Example mailto below.
Mailto template:
Vantaca (Owner / Accounting Portal)
What it is: Vantaca is the HOA accounting/owner portal where you can view account balances, statements, and pay assessments (if the HOA uses Vantaca).
How to get access:
- The Manager or management company usually creates an owner account in Vantaca and sends setup instructions or an invitation.
- Have your property address, closing statement, or account number ready when requesting access.
- If you need help, contact the Manager with the subject Vantaca Access Request (template below).
Mailto template:
Electronic Notifications
What: The HOA sends important notices (assessments, meeting notices, violations, safety alerts) by email and sometimes by SMS.
How to sign up: Sign up in Townsquare or ask the Manager to add your preferred email and phone number to the notification list.
Recommended: Use a primary email you check regularly and optionally add a phone number for SMS alerts.
Election Voting
What to know: HOA elections may offer electronic voting, paper ballots, or both depending on the governing documents and the election year.
How to register: Ensure your owner contact info is current in Vantaca and Townsquare. If the HOA offers electronic voting, the Manager or Election Committee will send registration/ballot instructions before the election.
If you want to vote electronically: Email the Manager with the subject Register for Electronic Voting and confirm your preferred contact method.
What the Manager Might Ask For
- Owner name exactly as on the deed.
- Property address (unit/lot number if applicable).
- Closing date or a copy of closing statement.
- Preferred contact email and phone number.
Having this information ready speeds up portal setup and access to statements and voting.
Privacy & Security
Keep your portal credentials private. The HOA will never ask you to share passwords. Beware of phishing attempts — if you receive a suspicious message claiming to be from the HOA, verify with the Manager before clicking links.
Need Help? Contact the Manager
Contact the Community Manager using the phone number or e-mail on the Contacts page.
Suggested message to request both portals:
Hello Manager,
I am a new resident at: [Your Address]
Owner name: [Your Name]
Preferred email: [your-email]
Preferred phone: [your-phone]
Please send Townsquare and Vantaca account invite/setup instructions, and add me to electronic notifications and election voting lists.
Thanks,
[Your Name]
FAQ
What if I sold my house — who should I contact?
Contact the Manager with closing details. The HOA needs the new owner information to update records and portals.
What if I don't want electronic notifications?
You can request paper-only mailings; however, electronic notifications are faster for urgent notices.
What if I can't access Townsquare or Vantaca?
Send a screenshot of any error and the Manager will troubleshoot your account or resend an invite.